I teach at the Wee Kim Wee School of Communicaation and Information at the Nanyang Technological University.

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Books for H6634 Presentation

[1] Jimmy Choo Shoe Company

[2] The House of Morgan: An American Banking Dynasty and the Rise of Modern Finance (2001)
[3] Sir Henry Bessemer, F.R.S. : an autobiography (1905)
[4] Andrew Carnegie (Nasaw, 2007)
[5] Mellon: An American Life (Cannadine, 2008)
[6] The Partnership: The Making of Goldman Sachs (Ellis, 2009)
[7] Magic Mineral to Killer Dust: Turner & Newall and the Asbestos Hazard (2001)
[8] alibaba: The Inside Story Behind Jack Ma and the Creation of the World’s Biggest Online Marketplace (Liu Shiying and Martha Avery, 2009)
[9] The Lenovo Affair: The Growth of China’s Computer Giant and Its Takeover of IBM-PC (2006)
[10] The Wanderer: The Last American Slave Ship and the Conspiracy That Set Its Sails (2008)
[11] The International Arms Trade (2009)
[12] Titan: The Life of John D. Rockefeller, Sr (2004)
[13] Pierre S. Du Pont and the Making of the Modern Corporation
[14] Knowledge loves company: successful models of cooperation between universities and companies in Europe (2009)
[15] INSEAD History

[16] Shaping the Industrial Century: The Remarkable Story of the Evolution of the Modern Chemical and Pharmaceutical Industries (2009)

[17] Inventing the Electronic Century: The Epic Story of the Consumer Electronics and Computer Industries, with a new preface (2005)

[18] The Island in the Center of the World

[19] Walt Disney: The Triumph of the American Imagination (2007)

[20] Matsushita

[21] Merill

[22] The Box

[23] The Firestone story: a history of the Firestone Tire & Rubber Company

[24] Absolut & Absolut Sequel

[25] Children’s Television Workshop

[26] Smith, R., & Emshwiller, J.R. (xxxx). 24 Days: How two Wall Stree Journal reporters uncovered the lies that destroyed faith in corporate America. XXX, YYY: Harper Business.

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Robert S. Taylor's Book

Data to

Information to

Informing Knowledge to

Productive Knowledge to

Action

page 6

Taylor, R.S. (xxxx). Value-added processes in information systems. Norwood, NJ: Ablex.

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Measures of Shyness (1977)

Differences in Communication

  • effectiveness of communication
  • amount of communication
  • desire for communication

page 26

Zimbardo (1977)

Do you presently consider yourself to be a shy person?  _____ Yes _____ No

If you answered “No,” was there ever a period in your life during which you considered yourself to be a shy person? _____ Yes _____ No

page 39

Situational Communication Apprehension (Buss, 1980)

  • Novel situations
  • Formal situations
  • Subordinate status
  • Feeling conspicuous
  • Unfamiliarity
  • Dissimilarity
  • Exessive attention

Types of Shy People

  • skill deficient
  • socially introverted
  • culturally introverted
  • socially alienated
  • ethnically / culturally divergent

Communication apprehension is the fear or anxiety associated with either real or anticipated communication with another person or persons.

page 37

Communication Apprehension, Avoidance and Effectiveness (5th ed). Richmond and McCroskey (1998)

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Absent Presence

absent presence > a state where one is physically present but is absorbed by a technologically mediated world of elsewhere

Christine Rosen

“Our Cell Phones, Ourselves”

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E-Mail Management Policy

Sections

  • Purpose of the Policy
  • Principles of acceptable use
  • Permissible activities
  • Unacceptable activities
  • Retention (archival policy) and disposal
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E-mail Problems

Mutula, S.M., & Wamukoya, J.M. (2007). Web information management: A cross-disciplinary textbook. Oxford, England: Chandos Publishing.

Chapter 5 — Electronic Mail Management

Problems with email:

  • prone to abuse (personal email messages — friends, family, ex-colleagues) —policy needed
  • neither confidentiality nor privacy can be guaranteed
  • vulnerable to virus
  • prone to spam
  • target of unsolicited email (occupational spam — unnecessary internal business e-mail — news items, jokes, chain e-mail, congratulatory messages)

Employees are e-mailing their co-workers in higher frequencies in an effort to be helpful and more communicative.

In reality, they are cluttering e-mail in-boxes, filling up servers and sapping productivity with the volume of these messages.

In a slowing economy, where businesses are looking for ways to increase productivity, simply cutting out unnecessary e-mail will have an immediate impact.

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Barley (1996)

Barley, S.R. (1996). Technicians in the workplace: Ethnographic evidence for bringing work into organization studies. Administrative Science Quarterly, 41, 404-441.

ethnographic study over five years

types of technician

  • microcomputer technician
  • sonography technician
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The Knowledge Economy

The knowledge economy is the production and services based on knowledge-intensive activities that contribute to an accelerated pace of technical and scientific advance, as well as rapid obsolescence.

Reference
Powell, W.W., & Snellman, K. (2004). The Knowledge Economy. Annual Review of Sociology, 30, 199-220.

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Knowledge Management: Linchpin of Change

Sylvia P Webb (1998)

The Aslib Know How Series

Case Studies

[1] Pricewaterhous Coopers - Information and Knowledge Exchange (IKE)

[2] ICL - VIKS Cafe

[3] Clifford Chance

*****

ICL - Symptoms

[1] duplication of effort in developing new services and methodologies

[2] several ICL businesses unknowingly bidding for the ame customer projects

[3] difficulty in quickly identifying company experts to support projects

*****

PwC - IKE

  • dedicated human resources
  • Lotus Notes-based knowledge management system

*****

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