I teach at the Wee Kim Wee School of Communicaation and Information at the Nanyang Technological University.

nonaka: observation, imitation, practice

[1] provide opportunities to observe an expert (e.g., Matsushita allowed Tanaka to be seconded to Osaka Hotel to observe the chief baker in action up close)

[2] imitation in the presence of the expert (this will allow the expert the opportunity to comment on the novice’s performance), and finally

[3] diligent practice (the novice has to find opportunities to practice in his own time and space)!

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